Resolving WordPress Email Delivery Issues: Step-by-Step Guide

Lukas Fuchs 5 days ago in WordPress 3 Minuten Lesedauer

If your WordPress site is not sending emails, it can hinder your communication with users. Here's a comprehensive guide on how to fix this issue effectively.

Understanding the Problem

WordPress relies on PHP mail function to send emails like user notifications, password resets, and contact form submissions. However, many users face issues where emails simply do not arrive in the recipient's inbox. Understanding the reasons behind this can help you apply the right fixes.

Common Reasons for WordPress Not Sending Emails

PHP Mailer Issues: Default WordPress email function may be restricted by your hosting provider.
Hosting Server Configuration: SMTP settings not properly configured can block emails.
The Email Being Marked as Spam: Sender address reputation issues can lead to emails being directed to the spam folder.
Plugins Conflicts: Certain plugins could conflict with your email functionalities.

Step 1: Checking WordPress Email Settings

Before diving deeper, verify that your WordPress site configurations are correct. Make sure:

Your WordPress and plugins are up to date.
You are using a valid email address in the admin settings. Go to Settings > General and check the Email Address field.

Step 2: Test Email Functionality

Use a plugin like WP Test Email to determine if emails are being sent correctly from your site. Install the plugin, send a test email, and check if you receive it. If not, proceed with the following solutions.

Step 3: Configure SMTP Settings

Using SMTP can significantly improve email deliverability. By configuring SMTP settings, you can bypass the PHP mail issues. Follow these steps:

Choose an SMTP provider such as SendinBlue, Gmail, or SMTP.com.
Install an SMTP plugin like WP Mail SMTP.
Activate the plugin and navigate to WP Mail SMTP > Settings.
In the settings, select your preferred mailer and fill in the required information such as SMTP host, port, username, and password.
Save the settings and send a test email through the plugin to confirm it works.

Step 4: Check Spam and Email Logs

Sometimes emails get delivered but end up in the spam folder. Check your spam or junk folder. If you find the emails there:

Mark them as "Not Spam" to improve future deliverability.
Ask your recipients to whitelist your sending email address.

You may also want to check your email logs to investigate further. Use plugins like Email Log to keep track of all outgoing emails. This can help in identifying the failure point.

Step 5: Disable Conflicting Plugins

Plugins can sometimes create unexpected conflicts. To check for conflicts:

Temporarily disable all plugins except your SMTP plugin and test again.
If sending works, reactivate each plugin one at a time to identify the conflicting plugin.

Step 6: Contact Hosting Support

If you have tried the above steps and still encounter issues:

Reach out to your hosting provider's support team. They can help identify if server restrictions are in place.
Inquire if there are specific email settings you need to adjust on your server.

Final Tips for Ensuring Email Deliverability

Authenticate Your Domain: Set up DKIM and SPF records to improve email authentication.
Use a Professional Email Address: Avoid using free email providers (like Gmail or Yahoo) as the sender address.
Monitor Blacklists: Regularly check if your domain is on any email blacklists.

Conclusion

Fixing WordPress email sending issues can be straightforward with the right steps. By following the guidelines provided above, you can enhance your site's email functionality and ensure important messages are reliably delivered to your users. Implement SMTP, monitor your settings, and regularly test your email system to maintain effective communication.